BBDO and Proximity Minneapolis

Community Manager

What is Proximity Minneapolis?
We are part of a worldwide network of interactive agencies aligned with BBDO in 59 countries. We enjoy the benefits of a small and nimble agency along with the resources and reach of a global network. We're about solving complex business problems with a simple strategy: enable individual consumers to change their behavior by applying our digital expertise, our relevant consumer insight and our imagination.

What is a Community Manager
As the Community Manager for Proximity, you are responsible for growing a community of passionate users from the ground up. You will do this through outreach efforts, engaging users through creative campaigns and contests, answering their questions, and using creative tactics to make users feel welcome in communities we manage. We rely on you to tell us everyday what our users are doing, what they like, what they don't like. Specific responsibilities include:

What responsibilities are included?

Responding to questions and addressing concerns on a personal level both 1-to-1 and one-to- many, while being able to scale for high volume of contacts.
Build actionable reports using metrics and data appropriate to our goals that weigh the value of our efforts.
Participate in ideation, planning, implementation, and execution of creative programs and activities to engage users and build product and brand loyalty.
Execution and analysis of campaigns and promotions to grow, engage, and retain our user base.
Soliciting and interpreting user feedback and translating that into actionable product/feature recommendations.
Cultivate internal teams for support and promote internal champions, leaders, and other team mates.
Ownership of all public points of contact (profiles, personals, fan pages, blogs, forums). This may include building these from scratch.
Coordinating and mobilizing evangelists to drive new and sustained activity with the product.

What else we can expect from you?

Love helping people and find it rewarding to assist others in finding solutions.
High degree of intellectual curiosity. You should have a demonstrated ability to learn fast and complete simultaneous priorities.
Excellent written and verbal communication skills with the ability to adapt tone and writing style to fit the circumstances and situation (feel free to submit links to work).
Event planning. Conceptualize, negotiate, wrangle, plan and execute cool, fun and buzz-worthy events/parties.
Strong analytical skills and a proven ability to understand users. You should be able to spot patterns and derive meaningful user insights from both quantitative and qualitative data.
Someone who can work both independently and as a strong contributor to a team.
Creativity to devise campaigns for strengthening community among all users.
Comfortable being measured on numerical goals and targets.
BA/BS degree.
2 years experience in community work for a consumer facing application or website.
Marketing background.
Deep understanding of social network structures.

What you can expect from Proximity?

To be an integral part of the creative process from the beginning
To be challenged creatively and technically
To be given the means of professional development
To be respected and to have fun

Please provide a link to your LinkedIn profile and any other relevant presence (such as a blog, Twitter page, etc.) With your resume, please include a description as to how you meet the job requirements, as well as what additional skills you can bring to Proximity. Send all correspondence to lizbeth.wawrzonek@proximitympls.com.